01
The biggest one
How many pages, and whether each service gets its own
One page listing six services, or six pages that each answer one. The second costs more to build and is usually what makes the difference to being found at all, because people search for the job, not for the business.
What it does to the numberMost of the spread between a cheap quote and a mid-range one is here. Pages are the unit nearly everybody prices in.
If it is left outYou get a tidy brochure that nobody finds, and adding the pages later costs more than including them would have.
02
The hidden one
Who writes the words
Writing is the part that quietly decides whether a site works, and it is also the part most often handed back to the customer with a blank document and a deadline. A cheaper quote very often means you are writing it.
What it does to the numberHundreds either way, and more on a bigger site. It is the single most common reason one quote undercuts another.
If it is left outThe build stalls for three months on your desk, which is the most common way a paid-for website never goes live.
03
Ask outright
Where the photographs come from
Your own work, a paid photographer, or stock. Stock is free or nearly free and it is obvious to the person looking at it, particularly in a trade where the photograph is the evidence.
What it does to the numberNothing, if you take them yourself on a phone in good light. A photographer is a separate invoice, usually a few hundred.
If it is left outA site that looks like everyone else's, built out of the same eleven pictures that are on everyone else's.
04
Where quotes really split
Whether anything has to be booked, paid or looked up
A form that emails you is one thing. A real booking calendar, a deposit taken online, a stock list, a member login or anything that talks to software you already run is a different job with a different risk attached to it.
What it does to the numberThis is the difference between a website and a small piece of software, and it can double a build on its own.
If it is left outYou keep doing the booking by text at nine at night. Sometimes that is the right answer and nobody will tell you so.
05
Not a dirty word
A template, a theme, or something built for you
Most sites at the lower end are a bought theme with your logo dropped in, and for plenty of businesses that is a perfectly sound way to spend less. What you are paying for above that is the layout being decided by your jobs rather than by a demo about a yoga studio.
What it does to the numberA large part of the gap between the $1,500 end and the $3,500 end, and the part least visible in a screenshot.
If it is left outNothing, for a while. Then the business changes shape and the template will not bend, and you are buying it again.
06
Read the clause
How many rounds of changes are included
Almost every quote includes some, and almost none say what happens on the round after. This is the clause that turns a fixed price into an hourly one, usually about a week before launch when you are least able to argue about it.
What it does to the numberNothing visible. It moves what you actually end up paying, which is not the same figure.
If it is left outAn invoice you did not plan for, at an hourly rate you were never quoted, for changes you assumed were part of it.
07
Sold two ways
Whether search work is in the build or beside it
Some of it is structural and belongs in any competent build: how the pages are organised, what each one is called, how fast it loads, whether the headings make sense. The ongoing part — writing more, chasing reviews, keeping the listing current — is a monthly service and should be priced as one.
What it does to the numberBundling the ongoing part into a build price is how a quote gets large without anything extra being built.
If it is left outA fast, tidy site that no search engine has been given any reason to show anyone.
08
Fifteen per cent
Whether the figure includes GST
Quotes in this country are written both ways and plenty do not say. At fifteen per cent it is not a rounding difference, and two quotes cannot be compared at all until you know which is which. Ask, and get the answer in writing.
What it does to the number$3,000 and $3,000 plus GST are $450 apart. It is the cheapest question on this page to ask.
If it is left outYou pick the wrong quote for a reason that was never about the work.
09
The month after
What happens to it once it is live
A website is not a purchase, it is a thing that needs looking after. Some quotes include a year of hosting and small changes, some include nothing, and a few include a monthly fee that never ends. All three are legitimate. They are not comparable.
What it does to the numberA bundled first year makes a build look dearer than an identical one that quietly does not include it.
If it is left outSection 03 is about exactly this, and it is the part that decides whether the money was worth spending.
10
The one that cannot be undone
Who owns it at the end
The domain, the files, the content, the logins, the analytics. A site can be built beautifully and still be rented, and the month you stop paying is the month it stops existing. This is the only decision on the list that money cannot reverse later.
What it does to the numberRented sites usually cost less up front and more in total. That is the whole trade and it is a real one.
If it is left outThree years of paying for something you cannot take with you, and a rebuild from nothing if you leave.