This site asks for very little and keeps less. Here is all of it: what you type into it, who else handles it on the way to Josh, how long it stays, and what you can ask us to do with it. If anything here is unclear, ring and ask. That is what the number is for.
There are two ways to reach us through the site, a form and the after-hours assistant, and between them they ask for what a person would ask on the phone. Nothing is collected until you press send.
Every page with a form asks for much the same: your name, your business, a phone number or email, what you need, and an optional note. A few pages ask one question of their own, such as three suburbs you work in. That is the whole of it.
The Leave a message button asks what you need, your name, a number, when suits for a call back and an optional note. When you press send it adds the time and the page you sent it from. It is a set of fixed questions, not a language model, and nothing you type is passed to an AI service.
The main form on the homepage carries one field you do not fill in: the name of the section you were reading when you pressed a button to get there, such as pricing or the Google profile. The page fills it in itself, it travels with your enquiry, and it goes nowhere else. With JavaScript off it is simply empty.
There is no analytics script on these pages, no advertising pixel, no social media tracker and no cookie that follows you about. The site stores nothing on your phone or computer. We cannot tell who has read this page, and we are content with that.
A small studio still runs on other people's services. These are all of them. We do not sell, rent or swap enquiries with anybody, and none of these four is sent anything not described here.
The site is hosted by Netlify, a company based in the United States, and the forms are delivered through Netlify's form service. Your enquiry is stored on Netlify's systems and reaches Josh from there. Netlify holds it on our behalf as our service provider, and we remain responsible for it under the Privacy Act.
Netlify checks every form submission for spam using Akismet, a service run by Automattic. That check is part of how Netlify's forms work rather than something we set up separately, and it is the reason a real enquiry reaches Josh and a thousand robots do not.
The two typefaces on these pages are loaded from Google's font service. Like any request a browser makes, that means Google's servers see your IP address and that a page asked for a font. Nothing you type on this site goes to Google.
New enquiries arrive with Josh as an email, so a copy sits in the Skyward mailbox until it is deleted. Josh and Eshan are the only two people at Skyward, and the only two who read them.
An enquiry that comes to nothing. Kept while it is useful for answering you, then deleted, and in any case within twelve months of the last time we heard from you. If you would rather it went sooner, say so and it will.
An enquiry that becomes a job. It becomes a client record. Invoices and the records behind them are kept for seven years, because New Zealand tax law requires a business to keep them that long. Drafts and working files are deleted once the job and any care plan no longer need them.
Everything that is yours already. The site, the domain, the content and every login are in your name from day one, so there is nothing of yours for us to hold on to when you leave. That is the same promise the rest of this site makes, and it is a privacy promise as much as a commercial one.
One email or one phone call to Josh covers any of them. You do not need to say why, and you do not need a form.
Ask, and we will tell you what we have and send you a copy. The Privacy Act gives an agency up to twenty working days to answer a request like that. It will not take us that long.
If something we hold about you is wrong, tell us and we will fix it. If we ever disagreed that it was wrong, you could ask us to keep your correction alongside it, and we would.
Ask and it goes, unless the law requires us to keep it. For us that only ever means the tax records in section 03, and if it applies we will tell you so rather than quietly keep them.
Tell Josh first. He is Skyward's privacy officer, and most things are sorted in one conversation. If you are not satisfied with the answer, the Office of the Privacy Commissioner takes complaints, and it will expect you to have raised the matter with us first.
If information about you ever reached somebody it should not, and that was likely to cause you serious harm, we would tell you and the Privacy Commissioner as soon as we practicably could. The Act requires that, and we would do it anyway.
Name, and what you would like done. He answers these himself, and a request to see, fix or delete something is dealt with before anything else in the inbox.
Skyward Digital is a two-person web studio in Auckland, New Zealand: Josh Deverman, who designs and builds, and Eshan, who runs projects and clients. For the purposes of the Privacy Act, Skyward is the agency that collects and holds your information, and Josh is its privacy officer.